Hi, I followed the Runn calibration procedure with the appropriate button presses (double press, single press, LEDs alternating, then long 6 second press), but then nothing else happens such as a LED confirming the calibration. See the YouTube video here for a visual description of the issue (the video shows two failed attempts) : https://youtu.be/kbl4-ZjXTzo Here is the history to the issue: - initially out of the factory, without any calibration the speed on your app was showing 6 km/h when the treadmill was at 5 km/h, and the incline was way off from 0 degrees - I tried calibrating for a first time (with one reflective strip), and never recollect seeing a confirmation LED. However at this point in your app the speed did seem to be at 5 km/h in accordance to the treadmill. At this point the incline still was not 0, but at 2.7 degrees. I then noticed the Runn was not seated flat, but at an angle. So I correctly re-seated the Runn in the support so the incline was close to 0 (the app reads 0.1 incline). At this point, the speed then reported by your app was 5.2 km/h even though the treadmill was set to 5 km/h. I figured this was due to fact the the calibration was done when the Runn wasn’t seated ‘flat’ in the bracket. Having said that, I never remember seeing a calibration confirmation LED as your video and instructions indicate. - after my initial ’non flat’ calibration attempt that never seemed to have had confirmation as described above, I have retried multiple times as shown in the YouTube video (with three reflective strips to try to improve accuracy). I never get a confirmation LED, and the speed remains at 5.2 km/h even with three reflective strips opposed to one. - I then tried walking at 5 km/h, then leave the treadmill, and noticed that Runn reported up to 5.6 km/h (probable the treadmill speeding up to compensate after the foot is not present) - another thing I noticed is that even if the incline seems ok at 0 degrees, with your app showing -0.1, when I incline the treadmill to 15 degrees, Runn shows 13.4 degrees in your App. - as a result of not being able to confirm the calibration, my Garmin 945 reports a pace of 4:45 for a treadmill speed of 12 km/h (5:00 pace). Any advice on performing a factory reset so I can re-try the calibration procedure would be great. Also, can you suggest other steps I can try to perform, and whether it’s normal that I never see a confirmation LED for a successful calibration. Thanks, Rob
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