Drops

Comments

6 comments

  • Adam Cox

    Exactly the same problem. After about 20 minutes of running the connection drops about  every 30 seconds and slowly increases in frequency until it drops out for a second every 10 seconds or so.

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  • Andrew Usher

    Last month the sam is happening with my RUNN. Continual drops out, on zwift, Garmin and run cline.

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  • Barry Warwick

    Same with mine. It was working great until a few weeks ago. Now can’t complete a run without speed dropping every few minutes.

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  • T.J. Cobey

    I have the same issue except now mine won't work on Zwift at all.  I sent an email to support. I'll wait to see what happens.

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  • Andrew Usher

    Zwift ( who i purchased it from) are sending a new one, should be here sometime this week. Hopefully this one will be more consistent. Concerned though given I know others who have basically stopped using RUNN due to the same problems we are having.

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  • Martin Wood

    No drop-outs at all either over BLE or ANT+.  I ordered my Runn from Zwift in December after they came back in stock.  My device is on FW 3.2.9 and I've got it set up as follows:

    * Got a Reebok Jet 300 with the device on the right-hand side toward the back

    * stickers all the way around the belt spaced at 18 inches, so about 8 of them

    * speed calibration is 8,12 and 16 kph ( for walk, jog, run )

    * paired with RunCline over BLE (currently beta testing for the developer of that app ) on iPad

    * paired with Zwift sometimes on ANT+ ( on my Android phone )

    * cadence ( a beta feature ) is perfect about 8.3kph upto 200 no dropouts ever

    * speed is very good indeed and no drop-outs

    * incline range -3% to + 5%, calibrated on the flat

    Have a Polar watch but it's not compatible ( I checked with both Runn support team and Polar ) but like to keep that separately paired with my Stryd power meter so I can sync the wattage at 0.0% incline so RunCline reports the same power value as would be recorded outside.

    Happy to help diagnose if I can with what equipment I have available.

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