Heartbeatz not working (only 8 months old)

Comments

6 comments

  • Official comment
    Erin Eskew

    Hi Luke - You can reach out to our customer support team, and we would be happy to help you. E-mail: support@npe-inc.com

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  • Paulkonop

    Any answer on this? Mine is brand new tried 4 brand new batteries no luck

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  • Tim Eskew

    Hello Sonia - The most likely solution is either having to reenable Bluetooth and/or HealthKit permissions if your Watch OS was recently updated. A dead battery which would need to be replaced, or, if you have changed your battery, the battery contacts might have gotten bent downward and aren't making contact with the electronics board.

    Feel free to contact us at support@npe-inc.com with additional questions.

    Kind regards,

    NPE Support

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  • Robert Stark

    Hi. I encountered this same issue a month ago when mine was ready for its first battery change. I put a brand new battery in and it flashed once and that’s it. I’m trying to remember exactly how I resolved it. I’m pretty sure I removed the battery for a while and the reinstalled it. Pretty sure that worked.

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  • Tim Eskew

    Hello all -

    For any issues, please make to send an email to support@npe-inc.com if you are having issues.

    Kind regards,

    North Pole Engineering support

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  • Sonia Rincon

    I’m having the exact same issue. Can someone post the solution here?

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